Ticketing

Minimise customer wait times at ticketing with a CustomLinc solution. High volume last-minute bookings can quickly be made using touchscreens and integrated EFTPOS with numerous options for ticket issue including customised ticket stock and high-speed thermal printers.

Pre-bookings can quickly be made on one screen to check availability across multiple services and connecting routes. Once the booking is complete, send a barcoded confirmation or text message to the customer detailing full journey details.

Access Control

Ensure that only valid customers are boarding your service with clear feedback to staff. Options including touchscreen boarding of bookings, scanning of tickets and off-line version for scanning when en-route.

CustomLinc is also a licensed reseller for Axess products and services in Australia and New Zealand. The ruggedised control gates are suitable for extreme weather environments including water, rain, snow and high humidity.

Seating Plans

Maximise yield and your customers' experience with seating plans for each of your services. Working with the Rostering system, allocate each passenger to an assigned seat based on the vehicle/s travelling on either automatically or via the drag-and-drop visual layouts.

Seats are resold based on passengers departing the service and seat allocations applied via multiple rules available.

Deck Plans

Food

Easily sell cafe items from stations or onboard using the touchscreen categories, item lookup and barcode features.

Onboard POS terminals can operate in offline mode, syncronising when connectivity is restored ensuring that your transactions, cash-ups and same stock control as for Merchandise is all up to date.

By completing this within the same solution as you handle all ticketing, avoid the time-consuming and costly process of reconciling multiple systems.

Merchandise

Let customers remember their experience by offering souvenirs for sale in the one, integrated system. Avoid the issues of operating a second POS system, especially when it comes to cash-up of the till drawer, reconciliation and posting to accounts.

CustomLinc has solved this problem to enable multiple purchases within one transaction, all integrating to the same payment gateways and financial interface.

Logistics

Customers want to get from A to B. Let CustomLinc show you the best way to get between these locations with our Journey Planner, without relying on staff having to memorise route maps and timetables.

Our Express system is tailored to handle multiple services, stop timetables that vary day by day and connect to other services through transport hubs for complete point-to-point journeys.

Sightseeing

Easily check availability in real-time.

Our Sightseeing module shows all tours, tour dates and bookings to date including seating and room availability.

A call centre or booking desk can perform the complete booking process including credit card processing and confirmation emails to passengers and agents.

Multiple geographic sites can take bookings and synchronise with a centralised database. Pricing will automatically adjust for agents.

Express

Multi-stop routes, variable timetables and feeder services have been designed for your operations in our Express system.

Features specific to rail operators include discounted return pricing, multi-day timetables, detailed customer confirmations with location notes and searching of similar locations to find the next available service.

Charter

Accommodation

This module allows our clients to add value and sell more by packaging accommodation with tours.

In fact, tours can be packaged to include any optional excursions during an overnight tour.

This booking information is used to automatically produce travel documentation, pick-up schedules, itineraries, drivers manifests, accommodation rooming lists and activities along the way.

Rostering

Rostering is all about the optimisation of vehicle and crew movements to minimise costs. Assign vehicles to each scheduled departure with options for seating plans specific to the assigned vehicle.

The bottom line; better resource allocation means less wastage with subcontracting and staff overlaps.